Feedback and support

You can reach us from inside the app. Both entries open a short form; we reply by email to your account’s address.

Where to find it

• Account menu: click your name at the bottom of the sidebar (on a phone, your avatar at the top) and choose Feedback or Get support.
• Search: press ⌘K (Ctrl+K on Windows and Linux), type feedback or support, and pick the entry.

You can also email support@squally.dev.

Feedback

For ideas and wishes. Enter a title, a description and a category: New feature, Improvement or Other. All three are required. Feedback is text only - to send screenshots, use Get support.

Get support

For questions and bugs. Only the title is required; you can add:

• a description - what you did, what you expected, what happened instead;
• a link to the run or test - on a run, test, error or pull request page the form fills in the page’s link for you, and you can change or clear it;
• up to 3 screenshots - click Add screenshot or paste one with Ctrl+V. PNG, JPEG and WebP are accepted.

Your browser converts screenshots to WebP (at most 2560 pixels on the long side) before they are sent, and embedded metadata is removed before they are stored. Don’t include personal data unless it’s needed.

After you send

When you send a support request, the app shows its ticket number - SQ- and six characters, such as SQ-1C6A90. We also send a confirmation with the number and the title to your account’s email address. Reply to that email to add details; your reply reaches us with the number in its subject.

Feedback gets no confirmation: no ticket number on screen and no email.

What is sent automatically

With every request, Squally adds:

• your account’s email address, shown read-only in the form;
• the organization and project of the page you were on, if you are a member of that organization;
• the app version and your browser’s user agent.

Only Squally’s operator reads requests. We are notified by an email that contains the kind of request, its ticket number, its title, your email address and a link - not the description, the link or the screenshots.

Limits

• Title: 120 characters, one line. Description: 5,000 characters. Link: 500 characters.
• 5 requests an hour per account. After that, the form tells you when you can send the next one.

How long requests are kept

Screenshots are deleted 30 days after the request is closed. Requests themselves are deleted 90 days after they were sent, and at once when you delete your account. See Retention.

Security reports

Don’t use the in-app form for a security issue. Email support@squally.dev with the subject “Security”, and keep the details private until we have looked at them.